Important
A 1-1 consultation is general information and career-pathway guidance. It is not a clinical consultation and does not create a doctor-patient relationship.
1. What the consultation covers
A 1-1 consultation is a private 45-minute video call with a member of the IMG2NHS team. Typical topics include NHS pathway planning, GMC registration routes, PLAB or MRCP strategy, CV and portfolio review, job-application tactics, and interview preparation. We answer questions, point you to reliable resources, and help you prioritise your next steps.
2. What it does not cover
- Clinical diagnosis, treatment advice, or patient-specific medical decisions.
- Formal immigration, visa, or legal advice that binds a specific case.
- Writing documents, applications, or CVs for you; we review and guide you to do the work yourself.
- Job placement, recruitment, or guaranteeing any outcome (exam pass, job offer, visa grant, GMC registration).
3. Booking and payment
You choose an available slot on the consultation page, complete the short booking form, and pay the session fee through Stripe. Your slot is reserved only after payment is confirmed. You will receive a confirmation email with the date, time, and a link to join the video call.
4. Cancellation and rescheduling
- You can cancel or reschedule up to 24 hours before the session start time.
- Cancellations made 24 hours or more in advance are refunded to the original payment method.
- Cancellations within 24 hours, or failure to attend without notice, are not refunded.
- We may reschedule on short notice if the team member is unwell or there is a technical failure on our side. In that case you can choose a refund or a new slot.
5. Conduct
Sessions are professional and confidential within the call. Please join on time, use a stable internet connection, and keep your camera on if possible. Abusive or inappropriate behaviour may result in the call being ended without refund.
6. Recording
Neither party may record the call unless both parties give explicit written consent before the session starts. We do not record calls by default.
7. Complaints
If you are unhappy with a consultation, email help@img2nhs.com within 14 days of the session with your booking details. We will investigate and respond within 5 working days.
8. Liability
IMG2NHS provides guidance based on publicly available information and our team's experience. Decisions about exams, registrations, visas, jobs, and clinical practice are yours. Nothing said in a consultation overrides official guidance from the GMC, UKVI, NHS England, or your employer. Our general liability terms in the Terms of Service also apply.
9. Changes
We may update these consultation terms. The terms in force at the time you book apply to your session.